Everyone knows that Lumia 535 is the first Lumia phone by Microsoft and it is a low budget device but having great features. It has 5" qHD (960 x 540) IPS LCD display but many users who are using this phone reported that they are facing some issues regarding its screen due to a touchscreen bug. Few month ago we come to know that Microsoft was working on a fix for the known touch sensitivity issue present on the Lumia 535. This update was then eventually released in select markets. However, it seems that for some the problem did not go away as intended.
According to a post on an Italian Microsoft Mobile forum, the company is still trying to fix the persistent touchscreen sensitivity bug affecting the Microsoft-branded smartphone. A PR representative went on to describe the steps taken by the company to address it:
The letter also disclosed that Microsoft is closely looking into resolving the issue soon:"We are sorry that some of you have been inconvenienced by this situation. We've identified some models of Lumia 535 are presenting different anomalies on the touchscreen performance."An OTA (over the air) software update has been deployed in 23rd of December 2014, solving most of the problems but certainly not for all customers.""Our Technical Support Operations team here in Finland, as well as the engineering teams in the US and China have the matter under investigation marked as urgent priority, in the meantime please use the troubleshooting offered by my colleagues in this thread.""When our colleagues in the engineering team have identified the cause of the conflict, we will provide further information, whether this is another software update or an action performed on hardware at an authorised Care Point, (at this time Care Points have not received updated info regarding this topic, thus is useless to visit them)"
"We assure you that Microsoft does take matters like this very seriously and our teams are working frantically to resolve this concern for our customers. For the time being, we can only recommend that you use the troubleshooting provided whilst we work to ensure that the situation is properly solved, and that you accept our apologies for the inconvenience caused."The company has also posted an FAQ on this issue on the Microsoft Mobile website that offers some suggestions for Lumia 535 owners who are having these touchscreen problems:
- Check that there's no water drops or moisture on the touch panel. Wipe out the water drops and moisture to get the touch panel to function normally.
- When typing on the keyboard, take care that you tap the center of the key. Otherwise a wrong key may get pressed if typing too fast.
- When charging, use the original charger coming with the phone. The touch screen may perform poorly if charging with an 3rd party charger that is not compatible with the phone.
- Check also that all the phone updates have been installed (Settings > Phone update > Check for updates).
Source : Microsoft Mobile Community via Windows Central
